Terms & Conditions, Privacy Policy, and Digital Product Disclaimer
Last updated: April 2026
About This Website
This website is owned and operated by Alexandra Skoeld trading as Soulintimacy (ABN [your ABN]).
By accessing this website and purchasing any products, programs, or services, you agree to the terms outlined below.
If you have any questions, you can contact: alexandra@soulintimacy.com.au
Privacy & Data
When you purchase a product, join our mailing list, or submit a contact form, we collect personal information such as your name and email address.
This information is used to:
- Process your order
- Deliver your purchase
- Communicate with you about your product and related offerings
We do not sell or share your personal information with third parties, except where necessary to process payments or deliver services.
Payments are securely processed via third-party providers (such as Stripe or PayPal). We do not store your full payment details.
You may unsubscribe from emails at any time. You may also request access to, correction of, or deletion of your personal data by contacting alexandra@soulintimacy.com.au.
This website uses cookies for functionality, analytics, and user experience. By using this site, you consent to the use of cookies.
Digital Products & Programs
All digital products sold through this website, including OPA: Overcome Sexual Performance Anxiety and all programs, workshops, masterclasses, audio recordings, and downloadable resources, are delivered digitally.
Upon purchase, you will receive access via your account or email.
Due to the digital nature of these products and immediate access to content:
- All sales are final and we do not offer refunds for change of mind.
However:
- Nothing in this policy excludes your rights under Australian Consumer Law.
- If a product is faulty, not delivered, or not as described, please contact us and we will work with you to resolve the issue.
Payment Plans
If you choose a payment plan, you are committing to all instalments.
Failure to complete payments may result in removal of access.
Physical Products & Shipping
Where physical products are sold, orders are processed within a reasonable timeframe and shipped via third-party postal services.
Delivery times may vary depending on location and external factors outside our control.
Once an order has been dispatched, we are not responsible for shipping delays, lost parcels, or customs charges incurred in your country.
If your order arrives faulty or damaged, please contact us within a reasonable timeframe with supporting evidence and we will work with you to resolve the issue.
Refunds and replacements for physical products are provided in accordance with Australian Consumer Law.
Coaching & 1:1 Services
Coaching services provided by Soulintimacy are intended for educational and personal development purposes only.
Coaching is not therapy, counselling, or medical treatment, and does not diagnose, treat, or cure any mental health or medical condition.
You are responsible for your own decisions, actions, and results arising from coaching sessions.
By engaging in coaching, you agree to communicate honestly, participate fully, and seek appropriate professional support where needed.
Either party may discontinue coaching services at any time, subject to any agreed terms.
Access & Use
Your purchase grants you individual access only.
You may not:
- Share your login details
- Copy, distribute, or resell program content
Violation of this may result in removal of access without refund.
We aim to provide continuous access, however we are not responsible for temporary interruptions due to technical issues outside our control.
Disclaimer
All content provided through Soulintimacy programs, website materials, videos, audios, and written resources is for educational and informational purposes only.
Alexandra Skoeld is a sex, intimacy and embodiment coach and is not a licensed therapist, psychologist, or medical professional.
This content:
- Does not diagnose, treat, or cure any medical or psychological condition
- Is not a substitute for professional medical or mental health care
You are solely responsible for your own physical, mental, and emotional wellbeing, and for any decisions or actions you take based on this content.
If you are under the care of a healthcare provider, it is recommended you consult with them before engaging in any program.
If at any point the material feels beyond your capacity, you should seek appropriate professional support.
Results Disclaimer
Results are not guaranteed.
Outcomes vary based on individual circumstances, personal history, consistency, and level of engagement.
Limitation of Liability
To the maximum extent permitted by law, Alexandra Skoeld and Soulintimacy are not liable for any direct, indirect, incidental, or consequential loss or damage arising from:
- Use of this website
- Participation in any program or service
- Reliance on any information provided
Intellectual Property
All content on this website and within Soulintimacy programs, including videos, audios, frameworks, and written materials, is the intellectual property of Alexandra Skoeld.
This content may not be copied, shared, reproduced, or distributed without written permission.
Eligibility
By purchasing any product or service, you confirm that you are 18 years of age or older.
Contact
For any questions regarding these terms:
Alexandra Skoeld
alexandra@soulintimacy.com.au
soulintimacy.com.au